Refund policy

Nysa Official Return & Exchange Policy
Overview

At Nysa Official, we are dedicated to providing you with top-notch designer dresses. To ensure your satisfaction, we have established a clear return and exchange policy tailored to specific situations.

Return Policy

Defective Items Only: We accept returns solely for items that are defective or damaged upon arrival. If you receive a dress that does not meet our quality standards, please contact us within 48 hours of delivery to initiate the return process.
No Returns for Change of Mind: We do not accept returns for items based on a change of mind. Please carefully review your selections before finalizing your purchase.
Exchange Policy

Size Issues Only: We will gladly exchange your dress for a different size if it does not fit as expected. Please contact us within 15 days of delivery to request an exchange.
No Exchanges for Change of Mind: Similar to our return policy, we do not offer exchanges for items based on a change of mind.
Return/Exchange Process

Contact Us: For defective items or size exchanges, email our customer service team at support@nysaofficial.com to request assistance.
Prepare Your Package: If your return or exchange is approved, pack the dress securely in its original packaging, including all tags.
Ship the Item: Use a trackable shipping method to return the defective item or to exchange for a different size. We will provide the return address upon approval.
Refunds

Refunds will only be issued for defective items and processed within 7-10 business days upon receipt. The refund will be credited to the original payment method. Shipping fees are non-refundable.

Contact Us

For any questions or concerns regarding our return and exchange policy, please reach out to our customer service team at 
support@nysaofficial.com

Thank you for choosing Nysa Official! We appreciate your understanding and are committed to ensuring your satisfaction with every purchase.